How do I access the self-care portal?
Please click on My Roke on the top right corner on our homepage and input your username and password.
How can I know there is coverage in my area?
Use this link to view our coverage map
I want to login to the web/selfcare portal. How do I know my login profile?
You will receive a welcome email with your Portal login details
What do I Need to Move Home/premises?
You will need to provide us details of your new location and pay UGX 100,000 for wireless connections but when it comes to a fiber connection, this cost may vary.
Is there a Minimum contract for Roke Enterprise?
Yes, you’ll need to sign up for a minimum of one Year
How do I upgrade?
Send us an email on: sales@roketelkom.co.ug
How long will my Installation take?
This depends on what you are installing.
Wireless customers: We estimate a maximum of 3 Working days
Fiber customers: We estimate a maximum of 5-10 working days
FTTH customers – We estimate a maximum of 24 Hours.
What speeds will I get?
Rokespots – 5Mbps per user
Roke Plus Products - 10Mbps Speeds
Roke Enterprise (Depends on subscription)
What are the available plans?
Rokespot vouchers (daily, weekly and monthly)
Roke Classic Plus 60GB
Roke Unlimited Plus – 150GB
Roke Mega Plus – 450GB
How do I get a Roke Telkom connection?
Email: sales@roketelkom.co.ug,
Call 0205000123
Send us a request via our website through the contact form.