Department: Technical Department

To be responsible for providing shift-based support, ensuring maximum service availability and performance on a 24/7/365 basis through effective Monitoring, Event Management and Incident Management.

Qualifications and Experience

· A University degree (BSc) Computer Science, Information Technology, or related field

· CCNA Certification is an added advantage.

· A minimum of one (1) year of progressively responsible experience in an ISP environment.

· Customer service and end user support experience.

· Knowledge of bandwidth monitoring and utilization tools. Previous interaction with systems such as Sandvine is an added advantage.

All applications should be sent to jobs@roketelkom.co.ug indicating the position you are applying for in the email subject no later than 30th March 2021. All documents attached should be in pdf format and not larger than 5MB.