What are Roke Spots?
Roke Spots are Roke Telkom’s High speed Wi-Fi Hotspots.

 

Where can I find a Roke Spot?
You can find these Hotspots at select buildings, plazas, shopping malls, Universities and student Hostels.

 

How do I access it?
Go to the Wi-Fi menu on your device, select Roke Spot, and enter your login details in the portal to access the Wi-Fi.

 

How do I pay to use the Roke Spot?
By using Mobile money or paying cash to the outlet for a voucher.

 

How much do I have to pay to use the Roke Spot?
At all Roke Spots, you can enjoy the flexibility of 3 payment options:
1000/= valid for 1 day, 5000/= valid for 1 week and 18,000/= valid for 1 month.

 

Can I use my voucher at a different Roke Spot from the one where I bought it?
Yes, vouchers are usable at all our Roke Spots as long as they are valid.

 

Why do I have to register?
The registration enables the system to automatically send your voucher to you by SMS.

 

Why do I have to pay and yet there is free Wi-Fi where I am?
Roke Spot Wi-Fi will give you high speed, high reliability, extended access to Wi-Fi and flexibility of where to use your voucher.

 

Who do I contact for help?
You can call our 24/7 customer care help line: +256 312 109528 or +256 414 230143
Or Email to customerservice@roketelkom.co.ug

 

How can I check my balance?
Through the self care portal commonly asked by Classic & Unlimited clients

 

How can I make payment?
Through mobile money,pay- way, cash or cheque also commonly asked by Classic & Un-limited clients

 

How do I check/view my graph?
By visiting stats.roketelkom.co.ug, with your username and password, you’ll be able to view your graph